Privacy Policy

The Council of Residential Specialists Privacy Policy

We recognize the importance of protecting the personal information you provide at Web sites owned and/or controlled by the Council of Residential Specialists (CRS). For the Council’s Web sites, we maintain the following privacy policy:

1. We gather the following types of information needed to process your transactions, fulfill your requests, and maintain our membership records:

  • Contact information you provide (for example, your personal and business addresses, phone and fax numbers, firm affiliations and titles).
  • Tracking information which our Web server automatically recognizes each time you visit one of our sites or communicate with us by e-mail (for example, your domain name, your e-mail address, and what pages you visit); and
  • Information you volunteer, via applications, tools, surveys, or your profile for the CRS directory (for example, education, designations, specialties, affiliations with other real estate organizations and general demographic data).

2. We use this information to:

  • Improve and customize the content and layout of our sites and other communications tools, such as your CRS Account.
  • Notify you of updates to our sites.
  • Notify you of relevant products and services.
  • Notify you of upcoming events and programs.
  • Provide a directory of CRS Designees as outlined in Part 5.
  • Track usage of our sites.

3. CRS does not share, sell or trade e-mail addresses, but may provide you with on-line informational or marketing messages that have been approved by CRS for the purposes described in Part 4 of this policy.

4. We will not share, sell or otherwise provide other information about you to third parties, except for:

  • Approved Providers for the purpose of notifying you of CRS-approved member benefit programs.
  • Other vendors for the limited purpose of contacting members with a direct mail piece approved by CRS offering a product or a service which would be of interest to our members.  
  • When required by law or valid legal process, or to protect the personal safety of our members or the public.
  • Some or all of the data collected during promotions or contests on our sites that are sponsored by third parties may be shared with the sponsor for the limited purpose of a one-time marketing follow-up by the sponsor. If information about you will be shared with a sponsor you will be notified prior to your participation in the promotion or contest and you can decide not to participate in the promotion or contest.

5.  As a member benefit, the Council provides its’ members with a referral directory of all CRS Designees. The directory is provided in both print and online. The print versions are sent to all members once a year and the online version is accessible to both members and the public at large, without the need to register at www.crs.com. The copyrighted CRS membership directory is provided for your personal use for the exclusive purpose of identifying CRS designees who can provide real estate services. Any other use of the directory or information obtained from the directory, including reproduction, display, downloading or retransmission, in whole or in part, without the express written permission of the CRS is prohibited. The information provided in the directory is believed accurate, but is not guaranteed by the CRS and the CRS disclaims any liability arising out of the use of this directory. CRS Designees may opt-out of having their contact information appear in all versions of the referral directory. To opt-out; you may contact a Customer Service Representative at 800.462.8841.
6. Our website enables you to send e-mail to us or third parties, and to participate in public bulletin boards and discussions groups. Whenever you choose to initiate these kinds of communications with us, or anyone else, you may expect to be contacted in return. Also remember that our bulletin boards and discussion groups are open to the public-what you post there can be seen by anyone and is not protected by CRS.com. Please use your own discretion when deciding what to post publicly and whom to contact.
7. If you participate in any referral service we may offer, we will use the information you submit to determine which of our participating professional may be able to serve your needs. We may then forward your name, contact information, and other responses from our sign-up form to the selected professional(s), who may then contact you using that information. Any information that you provide may also be used by us in accordance with the uses set out in this privacy policy.
8. Credit information that you and credit authorizers provide when you make payments by credit card or electronic check for products, dues or other services via the REALTOR® Electronic Commerce Network (“E-Commerce Network”) will only be used to process the transactions you request. This information will be provided to and maintained by reputable credit reporting databases, but will never be sold, shared or provided to other third parties.

9. We maintain security procedures and standards which we believe are as safe as today’s technology permits. We test these procedures and modify them regularly as new technologies become feasible.

10. We utilize a strict Opt-Out policy for sending online notifications regarding services, products and programs. You may adjust your Preferences by reviewing your profile in your CRS Account. Just Login first. Then you can change your preferences.
11. You may edit your personal contact information directly in your CRS Account or by contacting our Customer Service Department.

12. Some of our sites may contain advertising placed by advertising networks pursuant to agreements between the CRS and the advertising network. We do not control these advertising networks, the sites of third parties reached through links on our site or their information collection practices and the CRS will not be responsible for the activities of these third parties. The advertising network uses cookies to collect certain non-personally identifiable information when you click on the banner ads appearing on our sites. This information is collected by the advertising network for purposes of measuring and reporting on the advertising to advertisers and the CRS. The advertising network may also aggregate the information for certain other statistical and reporting purposes.
If you have any concerns about our privacy practices you may contact us at 800.462.8841