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Tactics That Work with Know-It-All Clients

| Dec 19, 2016

Know-it-alls are often people who want to seem smart. To defuse their defensive stance, I never say anything about being right or wrong. Instead, I boost the know-it-all’s ego by saying, ‘What a great point—let’s talk more about that.’ As we talk I burnish the client’s information with hard facts.”



Ginny 2013

Thanks to Ginny Ollis, CRS, for another great tip. Ginny is a broker association with Woods Real Estate Services, San Diego, CA. Ginny has been a CRS since 2000.