Notifications & Updates

Website Alerts & Known Issues

Updated 01/14/2019 is up and running. Recently, our vendor deployed an update that has improved performance and speed. We continue to push our vendor to make necessary updates to ensure successful operation of our website.

Deployment of an online customer care chat has begun. It is currently available on select sections of

Average Processing Times

  • Designation Applications: 5-7 business days
  • New Member Applications: 5 business days
  • Refunds: 3-5 business days
  • Course Grading and Uploading to Records: 2-3 Weeks from day of class/day of completion
  • Banner Ads: Up to 7 business days to process and approve; you will receive 365 days of advertising from the go-live date

Customer Care Stats

For the week of Dec. 24-Dec. 30*

Total Inbound Calls  697
Average Talk Time 1:25
Total Emails
Total Contact Forms  44

*Most recent available data

Education History Updates

If you took a course on or before Dec. 31, 2018, your course record and information is available in your Dashboard under Education History.

Other Notifications

The 2019 Print Referral Directory began shipping 12/27.