Notifications & Updates

Website Alerts & Known Issues

Updated 03/08/2019

  •'s dues renewal payment page is now responsive, so it works better on mobile devices.
  • Deployment of an online customer care chat has begun. It is currently available on select sections of

Average Processing Times

  • Designation Applications: 5-7 business days
  • New Member Applications: 5 business days
  • Refunds: 3-5 business days
  • Course Grading and Uploading to Records: 2-3 Weeks from day of class/day of completion
  • Banner Ads: Up to 7 business days to process and approve; you will receive 365 days of advertising from the go-live date

Customer Care Stats

For the week of Feb. 25 - Mar. 3rd*

Total Inbound Calls  743
Average Talk Time 1:13
Total Emails
Total Contact Forms 62

*Most recent available data

Education History Updates

If you took a course on or before March 1, 2019, your course record and information is available in your Dashboard under Education History.

Other Notifications

Print Directory

If you have not received your 2019 Print Referral Directory, please contact customer care at