Know-it-alls are often people who want to seem smart. To defuse their defensive stance, I never say anything about being right or wrong. Instead, I boost the know-it-all’s ego by saying, ‘What a great point—let’s talk more about that.’ As we talk I burnish the client’s information with hard facts.”
Thanks to Ginny Ollis, CRS, for another great tip. Ginny is a broker association with Woods Real Estate Services, San Diego, CA. Ginny has been a CRS since 2000.