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Building an Exceptional Customer Service Referral Business

Course Information General Information

This course is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered repeat and referral business. The information provided will help identify the expectations of the “new consumer,” the “new behaviors” necessary to meet those expectations, and specific systems to make the agent’s business more productive, more profitable, and more enjoyable.


After completing this course, learners will be able to


  • Refocus your business or extraordinary customer service to attract a higher caliber client in a more structured way
  • Develop strategies and dialogues for enhancing, sorting, and prioritizing a database of local, national, and global referral clients
  • Learn the expectations of the “new consumer” and the specific behavioral changes required of the “new referral-based agent” to meet those expectations
  • Plan specific delivery systems designed to generate an ongoing, successful repeat and referral business


Format: Classroom Courses
Credit(s): 16

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Cancellation Policy
Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.