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Class Information

Building an Exceptional Customer Service Referral Business

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:
  • Learn to save time AND money working with past clients
  • Meeting the expectations of the “new consumer”
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business




Candidates may earn CRS Designation credit only if they take the course exam and receive a passing score of 70% percent or better. CRS Designees seeking Designation Maintenance credit do not need to take the exam, but must sign in with the course monitor or proctor.

Schedule Schedule
Starts: 10/17/2019
Ends: 10/18/2019

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Class Information

General Information

Date: 10/17-10/18/2019

Time: 7:30AM-5:00PM

Instructor: Frank Serio, CRS

Price: Member $250.00 | Non-Member $295.00

Host: Washington State RRC and Spokane Association of REALTORS

Please Note Location Change:
Spokane Association of REALTORS
1924 N. Ash St.
Spokane, WA  99205

For additional information, please call 360-901-0307

Cancellation Policy
Unless otherwise stated, RRC classes operate under the following cancellation policy:

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.