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Class Information

Building an Exceptional Customer Service Referral Business

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:
  • Learn to save time AND money working with past clients
  • Meeting the expectations of the “new consumer”
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business

Schedule Schedule
Starts: 2/26/2018
Ends: 2/27/2018
Class Information

General Information

Building an Exceptional Customer Service Referral Business

Instructor: Frank Serio, CRS

Date: Feb 26-27, 2018

Time: 8:30 am -5:00 pm

Member rate: $175

Non-Member rate: $199

Location: HomeSmart, 8388 E. Hartford, #100, Scottsdale, AZ 85255

Hosted by: Arizona RRC


For more information please contact: Christine Sanchez, 520-382-8776