Instructor: Michael Selvaggio, CRS
Learn how to leverage tools, systems and scripts to effectively manage your professional relationships with difficult buyers, sellers, appraisers, agents, and others.
This hands-on, highly engaging course examines real-world case studies such as low offers, unresponsive agents, combative clients, egocentric sellers and more to help you develop your own techniques for transforming difficult situations into profitable deals.
- Recognizing the diverse ways people think, personality types, communication styles, and ways these elements impact professional relationships
- Leveraging tools, systems and scripts to effectively manage encounters with difficult clients, other agents, service providers and more
- Techniques and strategies to transform challenging situations into mutually beneficial outcomes