Building an Exceptional Customer Service Referral Business

16 Credits school Classroom Courses
done CRS Designation   done Maintenance   highlight_off Certification   done CE Credits

The best source of referrals and repeat customers comes from happy clients that were served well. Learn in this highly interactive course all the essentials to refocusing the your business plan around a customer service centered repeat and referral business-18 percent of Realtors® earn their business from real estate referrals by way of satisfied past clients and customers, and 13 percent from repeat clients according to the NAR Member Profile. The information and lessons will help identify the expectations of the “new consumer,” the “new behaviors” necessary to meet those expectations, and provide specific systems to help make the your business more productive, more profitable, and more enjoyable.

Refocus your business or extraordinary customer service to attract a higher caliber client in a more structured way Develop strategies and dialogues for enhancing, sorting, and prioritizing a database of local, national, and global referral clients How to:

  • Refocus your business or extraordinary customer service to attract a higher caliber client in a more structured way
  • Develop strategies and dialogues for enhancing, sorting, and prioritizing a database of local, national, and global referral clients
  • Better understand the expectations of the “new consumer” and the specific behavioral changes required of the “new referral-based agent” to meet those expectations
  • Plan specific delivery systems designed to generate an ongoing, successful repeat and referral business

  • Unless otherwise stated, RRC classes operate under the following cancellation policy:

    RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.

    Disclaimer:

    Candidates may earn CRS Designation credit only if they take the course exam and receive a passing score of 70% percent or better. CRS Designees seeking Designation Maintenance credit do not need to take the exam, but must sign in with the course monitor or proctor.

    You Might Also Like

    RRC Insider Insights Series: Referrals and Sphere of Influence

    Listen to CRS pros share their secrets to building a successful referral based business today.