To be successful in a negotiation, an agent must come in prepared. As a trusted advisor, expertise and knowledge will gain you the edge. Learn how you can start identifying, and how to separate, interests from positions.
<il>Demonstrate how and why thorough preparation is required prior to a negotiation, and what key pieces of knowledge are needed to be a successful negotiator
<il>Recognize the diverse ways people think, personality types, behaviors, and how these elements affect the negotiation process
<il>Identify, and differentiate between, positions and interests in a negotiation
Unless otherwise stated, RRC classes operate under the following cancellation policy:
RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.