In today's world, we know that consumers have high expectations for the service they receive. We also know that we must deliver on this service or our performance may end up on the internet or shared with all their friends. A repeat and referral business is the best kind of business. It's more consistent, fun and costs less money!
It should be our goal to deliver an elevated level of service to our customers that exceeds their expectations and presents them with an unforgettable experience that is a tangible, palatable difference from any experience they have had with another agent throughout their real estate journey.
This session will help you learn and understand the value of your database and how to generate repeat and referral business.
This class with help you implement the Five-S model to guarantee a WOW experience every time: Set Expectations, Serve, Survey, Surpass, and Sustain
Obtain more appointments and more listings with repeat customers and referrals through rave reviews and testimonials.
Throughout her 19 year real estate career, Jennie Wolek has learned the importance of creating leverage with people, systems and tools. By discovering her mission—to empower others to live a focused, purposeful life—Jennie has a new found enthusiasm for building relationships, both in her community and with real estate agents near and far.
Last year Jennie and The Wolek Group helped 150 families, generated and shared over 100 referrals and donated more than $20,000 to deserving local and national charities. With even bigger goals this year, Jennie and The Wolek Group will continue to live their motto: Help More, Give Back, Live Large, and Have Fun.
After attending this webinar, you will be able to:
- Learn the value of your database
- Systems to implement
- Tips and tools to use in their business.
Default Policy: Unless otherwise stated, RRC classes operate under the following cancellation policy: &
RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is
cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States,
and licensees are not responsible for any expenses incurred by the registrant due to cancellation.
Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be
refunded minus a $25 administrative fee. No shows will be charged the full registration amount.