The most successful teams are constantly improving their
performance and raising the bar. The most powerful tools they have to do so is
the effective use of delegation, coaching, and feedback when used in
combination clarifies expectations, improves performance, and increases morale
and motivation. This highly interactive course shows supervisors how to use
these tools to draw the best work from others without spending more time than
they have to spare. It outlines a simple framework of “best practices” and then
asks the participants to practice and apply that framework through scenarios
and class exercises.
Participants will be better positioned to:
- Set the stage for effective delegation with setting clear expectations and developing productive relationships.
- Recognize when and how to use feedback verse coaching techniques
- Address tricky, emotional, or repetitive situations more smoothly
- Build positive morale while motivating their teams and staff
RRC operates under the following cancellation policy:
RRC, RRC States and licensees reserves the right to cancel any scheduled course. If a course is cancelled, you will be notified via e-mail or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.
Candidates may earn CRS Designation credit only if they take the course exam and receive a passing score of 70% percent or better. CRS Designees seeking Designation Maintenance credit do not need to take the exam, but must sign in with the proctor.