Understanding Customer Needs

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highlight_off CRS Designation   done Maintenance   highlight_off Certification   highlight_off CE Credit

What to Expect

Do you feel some customers can't commit to a house? Do you find it hard sometimes to overcome obstacles? Your clients don't know what they want? These situations can be frustrating but also avoided asking the right questions in the beginning. Getting to understand first your customers REAL needs.

During this webinar we will learn about asking the right qualifying questions in the beginning. Learning to differentiate between what the customer says they want and they really need and how to use that information to provide value to your services and overcome obstacles during the transaction.

Meet Gonzalo

Gonzalo Mejia, CRS is the team leader of the Dream Home Team at Watson Realty Corp in Jacksonville, FL. He is a 15 year veteran in the real estate industry with outstanding customer service awards. He is also a Certified CRS Instructor and a national and international speaker.

After attending this webinar, you will be able to:

  • The importance of understanding customers real needs
  • How to qualify your customers properly based on their needs
  • What questions are important to address in the beginning
  • How to use that knowledge

Default Policy: Unless otherwise stated, RRC classes operate under the following cancellation policy: &

RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.

PRESENTER(S)

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