Negotiations: Managing Difficult Situations

2 Credits important_devices eLearning
done CRS Designation   done Maintenance   highlight_off Certification   highlight_off CE Credits

Hone in on specific goals for finding common ground that can be built upon during the negotiation between clients, For instance, recognize when a negotiation is going in the wrong direction and identify responses to common objections. You will see how to bring parties together so that everyone feels like they won.

How to:

  • Begin negotiations with the correct communication
  • Identify common ground early for all parties in a negotiation
  • Identify indications that a negotiation is going in the wrong direction
  • Develop scripts and responses to common negotiation objections



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RRC, RRC States, and licensees reserve the right to cancel any scheduled course. If a course is cancelled, registrants will be notified via email or phone and will be given a full refund. RRC, RRC States, and licensees are not responsible for any expenses incurred by the registrant due to cancellation. Class cancellations by a participant will be accepted until one week prior to the event. Cancellations will be refunded minus a $25 administrative fee. No shows will be charged the full registration amount.


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